Refund Policy
MinuteHand operates on a pay-per-use credit basis. Credits are purchased in advance and consumed when meeting minutes are generated. This policy explains when refunds or credit restorations apply.
Credits never expire
Unused credits never expire. There is no time pressure to use credits you have purchased — they remain available in your account indefinitely. This means there is generally no need to request a refund for unused credits; they will be there when your next meeting comes around.
Used credits
Credits are consumed when a minutes generation is completed successfully. Because the AI processing has occurred and the output has been delivered, used credits are non-refundable.
Technical failures
If a generation fails due to a technical error on our end — for example, a server error that prevents your minutes from being produced — your credit will be restored to your account upon request. Contact us at hello@minutehand.ca with the approximate date and time of the failed attempt and we will investigate and restore the credit promptly.
Dissatisfaction with output
MinuteHand generates a draft from the notes or audio you provide. The quality of the output depends significantly on the completeness and clarity of the source material. Because the AI processing has been performed and a draft delivered, credits are not refunded based on satisfaction with the generated content.
If you feel the output was materially incomplete or incorrect in a way unrelated to your source material, contact us and we will review it on a case-by-case basis.
Purchases made in error
If you purchased credits in error and have not used any of them, contact us within 7 days of the purchase date at hello@minutehand.ca. We will review your request and issue a refund where reasonable.
Legally required refunds
Nothing in this policy limits any rights you may have under applicable Canadian consumer protection law.
Contact
Refund requests and questions can be sent to hello@minutehand.ca. Please include your account email address and a brief description of the issue.