Terms of Service
Please read these Terms of Service ("Terms") carefully before using MinuteHand.
1. Agreement to Terms
These Terms govern your access to and use of MinuteHand (the "Service"), operated by TOP SPIDER CANADA (CRA Business Number: 735810533) ("MinuteHand," "we," "us," or "our"), including the website at minutehand.ca and any related applications. By creating an account, purchasing credits, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least the age of majority in your province or territory of residence, and using the Service on behalf of an organization (such as a strata corporation, HOA, or nonprofit board), to enter into these Terms.
2. Description of the Service
MinuteHand converts user-submitted meeting notes, uploaded Word documents, and audio recordings into drafted meeting minutes using artificial intelligence, including automated transcription and speaker identification. Output is provided as an editable document (e.g. .docx) for the user to review, edit, and finalize.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
4. Credits and Payment
- Access to minute generation is provided on a pay-per-use basis through prepaid credits, purchased in the amounts and at the prices displayed on the Service at the time of purchase.
- Credits do not expire unless otherwise stated on the Service at the time of purchase.
- All prices are listed in Canadian dollars (CAD) unless otherwise noted.
- Purchases are subject to our Refund Policy.
- We reserve the right to change pricing for future credit purchases at any time; changes will not affect credits already purchased.
5. Your Content
- "Your Content" means the notes, documents, and audio recordings you submit to the Service, and the minutes generated from them.
- You retain all ownership rights in Your Content. We do not claim ownership over any meeting notes, recordings, or generated minutes you submit or produce through the Service.
- You grant us a limited license to process Your Content solely for the purpose of providing the Service to you (e.g. running transcription and drafting).
- You are solely responsible for ensuring you have the necessary rights and consents (including from meeting attendees, where audio recording is involved) to submit Your Content to the Service, and for complying with any applicable recording-consent, privacy, or governance obligations in your jurisdiction and organization's bylaws.
6. AI-Generated Content — Accuracy Disclaimer
- MinuteHand uses artificial intelligence to transcribe audio and draft meeting minutes. AI-generated transcription and drafting can contain errors, omissions, misattributions, or inaccuracies.
- You are solely responsible for reviewing, editing, and verifying the accuracy of all generated minutes before distributing, adopting, filing, or otherwise relying on them as an official record. MinuteHand is a drafting aid, not a certified or legally authoritative record-keeping service.
- We make no warranty that generated minutes are complete, accurate, or suitable for use as an official corporate, strata, HOA, or nonprofit board record without human review.
- You are responsible for ensuring any generated minutes comply with the meeting-minute, record-keeping, and governance requirements applicable to your organization (e.g. provincial strata property legislation, bylaws, or corporate governance rules).
7. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation
- Upload content you do not have the right to submit, or that infringes the rights of any third party
- Attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or its underlying systems
- Use the Service to generate misleading or fraudulent records intended to misrepresent what occurred at a meeting
We reserve the right to suspend or terminate accounts that violate these Terms.
8. Privacy
Our collection and use of personal information in connection with the Service is described in our Privacy Policy. By using the Service, you also agree to the Privacy Policy.
9. Intellectual Property
Aside from Your Content, all rights, title, and interest in and to the Service itself — including its software, design, trademarks, and branding — belong to MinuteHand or its licensors.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that transcription or drafting output will be accurate or complete.
11. Limitation of Liability
To the maximum extent permitted by applicable law, MinuteHand and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising out of or related to your use of the Service — including any reliance on AI-generated minutes that contain errors or omissions. Our total liability for any claim arising out of these Terms or the Service will not exceed the amount you paid us in the three (3) months preceding the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless MinuteHand and its owners from any claims, damages, or expenses arising from your use of the Service, Your Content, or your violation of these Terms.
13. Termination
You may stop using the Service at any time. We may suspend or terminate your access to the Service if you violate these Terms or for any other reason at our discretion, with or without notice, subject to applicable law. Unused, non-expired credits at the time of termination for cause are non-refundable; unused credits at the time of voluntary account closure will be handled in accordance with our refund policy.
14. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on the Service with a new "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
16. Contact
Questions about these Terms can be sent to hello@minutehand.ca.